Animal Control Officer

Position: Part Time – 16 hours a week

The Animal Services Officer is responsible for responding to requests for animal services; enforcing municipal and provincial legislation within the County of Northumberland; providing detailed reports; and resolving matters primarily through education and negotiation and subsequent enforcement. The Animal Services Officer will be required to provide exceptional customer service in a fast-paced, high call-volume environment under diverse and sometimes challenging circumstances and always represent the Northumberland Humane Society in a professional manner, through demonstrating a positive attitude, fostering good community relations, and supporting the overall mission and values of the Humane Society.

ESSENTIAL FUNCTIONS 

• Interact with clients, community members, staff, and volunteers with diplomacy and professionalism
• Conduct local patrols and investigations, resolving by-law matters through negotiation, education and enforcement, to ensure compliance with municipal and provincial legislation pertaining to the municipalities within Northumbe3rland County, and in accordance with the Provincial Offences Act
• Advise the public on animal services by-laws
• Respond to requests for service from the public and intake stray, injured, orphaned, or deceased animals
• Conduct proactive enforcement, including patrols of city parks, trails, and general public spaces
• Safely and humanely handle fractious and/or injured animals, including cats, dogs, small animals, and wildlife
• Work effectively and cordially with stakeholders and partners, including provincial inspectors, licensed wildlife rehabilitators, municipal by-law officers, emergency responders, and local community service agencies
• Attend court appearances and give evidence on behalf of the municipality regarding animal services matters
• Promote, enforce, and sell each municipality’s dog licences
• Interact with all animals safely, respectfully, compassionately, and in a manner that minimizes stress using modern, commonly accepted practices
• Record, monitor, and regularly update lost and found animal reports
• Maintain detailed daily records of activities, adhering to NHS policies and procedures
• Assist with compilation of monthly statistics of animal services activities for the department
• Work with other staff and volunteers to achieve a clean and organized facility, with strict adherence to infection control protocols
• Provide accurate, knowledgeable, and friendly service to the public
• Follow NHS policies and protocols for handling dangerous and/or infectious animals
• Participate in outreach activities within the community to provide education and public relations
• Maintain a high level of communication with all other staff and volunteers
• Treat other staff, volunteers, and members of the public with courtesy and respect
• Immediately report all incidents of injury, property damage, absence of or failure of a protective device and/or equipment
• Complete other duties as assigned

  QUALIFICATIONS 

The incumbent must have proficient knowledge in the following areas:

• Post-secondary education in a related discipline (e.g. Animal Sciences, Animal Care, Law & Security)
• Related experience in animal care and/or law enforcement is an asset.
• Valid Ontario Driver’s License (full Class G) with clean Driver’s Abstract; Clear Police Clearance Certificate
• Knowledge of Northumberland County would be an asset
• Knowledge of relevant court procedures, regulations, and legislation pertaining to animals (Municipal bylaws, Dog Owners Liability Act, etc.)
• Protective rabies titre an asset (or willingness to receive pre-exposure rabies vaccinations to obtain protective titre)
• Excellent oral and written communication skills utilized across all mediums, including phone, email, and face-to-face interactions
• Strong time management skills; ability to meet deadlines, re-prioritize competing demands, work with frequent interruptions
• Excellent organizational skills; Demonstrated critical thinking, discretion, tact, and diplomacy
• Knowledge of domestic animal breeds and wildlife (native and non-native species), including demonstrated understanding of proper care, handling, and husbandry
• Demonstrated knowledge of disease transmission, bio-security, and proper sanitation protocols;
• Ability to maintain professional composure and multitask in a high-paced, reactive environment Strong computer literacy (Microsoft Office – Outlook, Word, Excel, PowerPoint) and able to effectively utilize shelter management software. Knowledge of Pet Point is an asset
• Demonstrated excellence in customer service and public relations skills, with the ability to handle difficult clients and high-stress situations
• Comfortable handling and being around domestic animals of all types of wildlife
• Ability to lift and carry a minimum of fifty (50) pounds
• Must be reliable; ability to work all shifts, including weekends, holidays, on-call, and overtime as required
• General knowledge of animal welfare and humane society activities
• A positive attitude and passion for advocating for animal welfare in our communityPlease apply by March 27, 2023 to:
  Henny Venus
  Executive Director
  371 Ward Street
  Port Hope, ON   L1A 4A4
  Email executivedirector@northumberlandhs.com

  We thank each individual for your interest. Only those candidates selected for an interview will be contacted.

Office Administrator / Receptionist

Position: Full time contract – 40 hrs per week

The Office/Admin staff member is responsible for the daily providing secretarial, clerical and administrative support in order to ensure that the NHS service are provided in an effective and efficient manner. Duties will include Receive, direct and relay telephone messages and fax messages
Must have understanding of data management systems. maintaining sanitary and humane conditions, dealing courteously with the public, and the adoption and surrender process.

ESSENTIAL FUNCTIONS 

• Provide office support services in order to ensure efficiency and effectiveness within the Office
• Greet, assist and/or direct students, volunteers, visitors, guests and the general public
• Receive and record donations process for tax receipting
• Donor Management
• Perform clerical duties
• Performs receptionist functions
• Support the Executive Director and other staff members

QUALIFICATIONS 

The incumbent must have proficient knowledge in the following areas:
• Office management and administration
• General knowledge of office equipment
• Understanding of maintaining confidentiality
• Good communication and customer service skills
• Must be flexible to perform a variety of duties
• Must not have allergies limiting or affecting exposure to animals
• Class G Drivers License is required
• Must have completed grade 12 education or equivalent 

Please apply by March 14th to:

Henny Venus
Executive Director
371 Ward Street
Port Hope, ON   L1A 4A4
Email executivedirector@northumberlandhs.com

We thank each individual for your interest.  Only those candidates selected for an interview will be contacted.